How TrustCart Works
Payment Flow Overview
Seller Shares Checkout Link on WhatsApp
The seller creates their product on TrustCart, sets the price, and gets a unique secure checkout URL. They share this link directly in a WhatsApp DM or as a WhatsApp Status. The link shows a professional checkout page with all product details and an buyer protection badge.
Buyer Pays Securely via Paystack
The buyer taps the link, sees the product details and buyer protection badge, and completes payment via Paystack (card, mobile money, bank transfer). There's no way to send a fake screenshot — only real Paystack webhook confirmation triggers the next step.
Payment Verified for Fulfillment
Once Paystack confirms the payment webhook, TrustCart records the verified payment and notifies the seller to fulfill the order. Payout eligibility is updated after buyer confirmation or the configured confirmation window.
Seller Gets Paid After Confirmation
The buyer receives the order and confirms delivery via a WhatsApp confirmation link or the TrustCart portal. The seller becomes payout-eligible minus transparent fees. If there's a dispute, payout eligibility pauses for admin review.
The Dispute Process
TrustCart has a fair, structured process if buyer or seller has a problem.
Raise Dispute
Buyer reports issue within the dispute window. Payout eligibility pauses while evidence is reviewed.
Upload Evidence
Both parties upload photos, chats, and proof of their case.
Admin Review
Our team reviews the evidence and reaches a fair decision within 48 hours.
Refund or Release
Funds refunded to buyer or released to seller based on the ruling.
Ready to see it in action?
Explore the full seller flow, then start when you are ready. TrustCart keeps the process clear for both buyer and seller.